Welcome to Maarketo, your reliable online platform.

This Privacy Policy applies to the website maarketo.com (“Website”) and the mobile application “Maarketo” developed (by third party) and provided for you.

The security of your personal information is very important to us and we value your trust highly. Under no circumstances will we sell or lend your personal information to a third party, unless with your consent or as permitted by laws and regulations. We will work hard to protect the security and privacy of any personal information you provide to us.

What Personal Information Do We Collect?

You may choose to use or access our website without revealing any personal or transactional information about yourself, but you will need to register and create an account in order to purchase or use certain features and functions, including, but not limited to, “Save for Later Use” and “Address Management”. If you provide us with your information, you consent to the transfer and storage of the information on our server.

As set forth in more detail below, we collect personal information that you provide when using Maarketo for Buyers. Such information includes your first name and last name, email address, password and other information required when you create your Maarketo account or when you participate in or conduct surveys/marketing activities via the Website, email, phone number, or other media of Maarketo. In order to protect the confidentiality of your information and verify your identity, we may ask you to confirm your personal information when you contact our customer service department.

In addition to the personal information, we may collect and process during registration and survey, we also collect, store and process the following information about you:

Purchase information

When you make a purchase from Maarketo, we collect your name, shipping address, telephone or mobile phone number for receiving items, consignee’s email address (optional) information. When you create a Maarketo account, you can choose to save your billing information in “My Maarketo”. You can also save one or more shipping addresses in your Maarketo Address Book. We will retain your payment, transaction, consumption and turnover records to provide you with order query, consulting and after-sales services, among others.

Account information

To enable us to provide all Maarketo services for you, you need to provide us with your email address to create a buyer account at Maarketo. You can also use your accounts with third-party platforms (such as Google and Facebook) to log in to Maarketo. If you choose to log in with a third-party account, we will obtain from the third-party information on the email address bound to your account.

Personal profile

After creating a Maarketo account, you can improve your profile page by providing your name, mobile phone number, gender, date of birth, country, interests, etc. You may also use your camera to take a picture or choose an image from your device to be your profile photo.

Communication Information

When you use Maarketo communication feature to interact with sellers, we collect the text and images from your chat. This helps ensure communication during transactions and allows for easy access to past conversations if needed. Similarly, when you reach out to us for services such as after-sales, or dispute resolution, we keep a record of our communication. This helps us to quickly assist you and keep track of how issues were resolved.

Maarketo Affiliate Program

You can choose to become a Maarketo Affiliate and earn commission by promoting the products of the merchants on the platform. If you choose to do so, we will generate a Maarketo Affiliate ID for you. You can further improve your personal information by filling in your nickname, gender, email address, self-introduction, contact information (such as WhatsApp account, Skype account and Line account), address, information on commercial promotion (such as promotion channels, number of followers, and links to social media), etc.

We will collect your promotion records to provide you with query services.

Cookies and other computer information

When you visit this Website, you will be assigned a permanent “cookie” (a small text file), which is stored on your computer’s hard drive, mobile phone or other devices. The purpose of the cookie is to identify you when you visit the Website so that we can enhance your online purchasing experience and render customized services.

You can choose to browse the Website without cookies, but without these identification files you will not be able to complete a purchase or use certain features of the Website. These features include storing your search history, browsing records, records of adding anything to Favorites and shopping cart for your later use and our provision of more personalized shopping experience. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

We will collect certain technical information from your computer each time you visit our website. Such information may include frequently used information on your device, your IP address, your computer’s operating system, browser type, referring domain (if any), records of interactions with the platform, etc. We collect such information to enhance your experience during your visit to the Website and will not sell or lend such information to any third party. 

How Do We Use Your Personal Information?

We will not sell, lend, trade or exchange any of your personal information without your prior consent or as permitted by laws and regulations. Your personal information we collect will be used for the following purposes:

• Register a Maarketo account or become a Maarketo Affiliate
• Facilitate your communication with sellers
• Confirm your orders and deliver the items and services you have purchased online
• Provide you with browsing history query, query of records of adding items to cart, order query and other platform services
• Create a user profile and provide personalized recommendations
• Prevent fraud and control risks
• Manage your Maarketo account profile
• Resolve disputes and prevent prohibited and illegal activities
• Enforce our Terms of Use and related agreements
• Respond to your customer-service inquiries or requests
• Recommend great-value and featured items to you
• Find and store information on the products in which you are interested; and
• Customize, measure and improve our services and your purchase experience.

When we want to use the information collected for a specific purpose for other purposes, or use your personal information for other purposes not specified in this Privacy Policy, we will seek your consent in advance (unless otherwise provided by applicable laws and regulations).

If we need to change the purpose of processing your personal information, we will seek your consent in advance (unless otherwise provided by applicable laws and regulations).

How Do We Disclose Your Personal Information?

Under no circumstances will we sell or lend your personal information to any third party. Except as permitted by this Policy or laws and regulations or with your prior consent, we will not transfer your personal information to any other third party for the processing thereof for any purposes.

How Do We Protect the Security of Your Personal Information?

Your personal information is protected by the password you created when you created a Maarketo account (or another password you chose after changing your previous password). Please keep this password confidential. No customer service personnel or any other representative of Maarketo will ask you for your password. You are responsible for protecting the confidentiality of your password, and you may change it at any time through “My Maarketo”.

In addition, we use multiple tools, means and technologies to protect such information from unauthorized access, use or disclosure. For example, we use a technology called Secure Socket Layer (SSL), which encrypts (or encodes) sensitive information before it is sent via the Internet. However, our efforts are restricted by existing technologies and we cannot warrant the absolute security of data transmitted or stored via the Internet. Therefore, although we work very hard to protect your personal information and privacy, we do not undertake or warrant that your personal information will always be private and secure.

Third-party Products or Services

Maarketo may provide links to certain third-party products or services. This Privacy Policy applies only to personal information collection and processing activities conducted on the website maarketo.com and the mobile application “Maarketo”. Regarding how other third-party products or services collect and process your personal information, we encourage you to view their privacy policies before you use and access them. You are solely responsible for your use of and access to other third-party products or services.

Privacy Policy Update

Maarketo reserves the right to update or modify this Privacy Policy at any time without prior notice to you. If Maarketo makes a material change hereto, Maarketo will timely notify you of the update via prompts on pages, announcements, interaction procedures, etc.

Contact Us

If you have any question, opinion or suggestion regarding this Privacy Policy or want to file a complaint concerning personal information security, please contact us at support@maarketo.com.

Last updated: [10/10/2024]